All work
Customer Support AI System
Automated customer support with 92% resolution rate
Result: 92% auto-resolution rate
- Industry
- Healthcare Technology
- Category
- AI Automation
- Timeline
- 6 weeks
- Team
- 4 people
The problem
Support team overwhelmed with repetitive questions. 6-hour response time causing customer dissatisfaction. High team turnover.
What we built
Built comprehensive AI support system trained on 500+ support tickets, knowledge base, and FAQs. Multi-language support with intelligent escalation.
Intelligent support chatbot handling 92% of customer issues automatically with seamless escalation.
Result
What changed after launch
- 92% auto-resolution rate
- 2-minute response time
- Customer satisfaction: 68% → 94%
- 35% reduction in support costs
Stack
- Python with LangChain
- OpenAI GPT-4
- Zendesk API
- Vector database (Pinecone)
- Multi-language NLP
Tell us what’s slowing your team down. We’ll show you what to automate first.
A 30-minute call with the engineer who would build it. You leave with a clear next step, whether or not we work together.